So now I have now been without working hot water on my new boiler since 21st December. This is unexpected as our boiler was only fitted in February, but ‘luckily’ it came with 2 years Warmsure cover – or so I thought.
After an engineer visit on the 23rd December, just to diagnose the issue and not do anything further and numerous further phone calls to chase the repair we were told it’s a van stocked part and would be fixed on the 3rd January.
So the engineer turned up, but didn’t phone in advance like he was suppose to and as only he was a contractor so didn’t carry the part and he wasn’t allowed to aquire one from a plumbers merchants. So more waiting till a part is ordered and another engineer is dispached..
Worse part is the engineer manually moved the diverter valve so we could get hot water, however central heating which did work is no longer working..genius..